Terms and Conditions

Our venue is reserved for our guests only, unless a prior booking has been made with Management.
Right of Admission reserved.
Please note: Pre-bookings advisable .
Walk-ins welcome.
All quotations valid for a period of 7 (seven) days.

CONDITION OF PAYMENT:

This company will claim a 100% deposit based on the general practice of the Industry.

A 100% deposit or upfront credit card payment will confirm all bookings.  No booking can be confirmed without the required proof of payment, credit card payment or bank cheque clearances, received.
Tour Operators only: Vouchers acceptable. Payment terms strictly 30 days from invoice.

CANCELLATION POLICY:

Based on the general practice of the Industry

A 100% refund will be granted should Client / Operator cancel or amend the booking 24 hours prior to the activity date booked.
A 50% refund will be granted should Client / Operator cancel or amend the booking prior to arrival on the exact date of the activity date booked.
A 0% refund will be applicable should the Client / Operator fail to arrive, without notification on the exact date of the activity booked.

A full refund will be considered on merit, by management, in the event of illness / hospitalisation / accident or death, upon receipt of proof.
A full refund will be granted to Clients / Operators should Stormsriver Adventures cancel any activity in the interest of safety.
No refund will be granted should the Client / Operator not complete the tour.

 

ADDITIONAL EXTRAS:

All extras not mentioned, for own account and should be settled before departure.

 

Banking details:

Tsitsikamma Backpackers
First National Bank – Plettenberg Bay
Account: 6213 2056 351
Branch: 210514
Current Account
Please remember to state reference number